Student Accommodation Admin Coordinator

Student Accommodation Admin Coordinator (X 2)
£26,400-£29,000
City

My Client a busy student accommodation provider are looking for two Residential Coordinators on City Sites. You will need to have experience in a client facing role from a similar environment such as Student Accommodation, Estate Agent Admin, Service Office or Property Admin/Coordination.

Duties:

• Provide administrative support to the management team including writing letters, raising invoices, filing, photocopying, receiving payments and issuing receipts.
• Maintain student records and occupancy lists.
• Assist in arranging and conducting sales viewings and help manage the student renewal and expansion process.
• Provide exceptional customer service at the front desk and via telephone; managing and dealing with all queries, complaints and ensuring satisfaction is achieved in line with the policies.
• Assist with debt collection and use internal finance package, Kinetic Solutions, to input and extract financial information.
• Log any maintenance faults reported and liaise with Management team.
• Liaise with contractors and coordinate/monitor the onsite repairs service.
• Assist in maintaining high levels of site cleanliness and presentation.
• Assist with room/building checks and the move-in, move-out process.
• Be responsible for issuing/retrieving keys and swipe cards to students.
• Assisting with the preparation of resident accommodation at the end of each tenancy agreement ready for the new arrivals.
• During the summer/turn-around period, all staff are required to help get the site ready – this may include physically demanding activities e.g. moving furniture and appliances.

Person Spec:

• Previous admin experience within a client facing service industry.
• Desirable - previous experience of business development/sales and/or facilities and/or financial knowledge including credit and cost control.
• Good knowledge of MS packages.
• Excellent communication skills and the ability to deal with difficult situations.
• Proactive with a strong ability to problem solve, multi-task, plan and organise.

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