Swedish Speaking Operations Coordinator

England, London, Hammersmith
£26000 - £28000 per annum
19 Aug 2019
16 Sep 2019
Stefani Koleva
Job Title
Customer Services
Industry Sector
Fashion, Luxury, Retail
Contract Type
Full Time

The role of Swedish Speaking Operations Coordinator for the Global FMCG brand based in Hammersmith is responsible for the management of the critical path from the initial placing of an order to final delivery into the customers warehouse. The operations coordinator will be looking after the Nordic Sector.

Client Details

The client is the leading manufacturer and distributor of luxury fashion and sports eye wear. Based in Hammersmith, the client is a global brand with over 25 different brands associated to their name.


The key responsibilities and duties of a Swedish Speaking Operations Coordinator for the Luxury FMCG brand include but are not limited to;

    • Effectively manage customers orders.
    • Order Portfolio Management - Understand the nature of incoming orders (Replenishment's/Implementation/Production)
    • Inserting Orders/Special Orders (Promotion/Special request from Customers)
    • Ensure blocked orders (no matter the acquisition mode) are processed (reduce to a minimum)
    • Order management in SAP (Order type, delivery date compatible with GTM date) are continually checked until delivery to Customer.
    • Process order cancellations or delay delivery date if required by customers or by the Key Account management team
    • Process claims: missing frames, frame returns (new orders).
    • Delivery bookings/order tracking/monitoring deliveries/OTD tracking/liaising with the labelling companies/liaising and helping to provide reliable shipment forecasting.
    • Ad-hoc reports when required (Mainly Business Objects/SAP/Excel).


The successful candidate for Swedish Speaking Operations Coordinator will have/be the following;

  • Minimum 1+ years of administration experience
  • Intermediate Microsoft Office skills or higher, in particular for Excel as this is strongly used within our business (Training can be provided)
  • Previous operations/sales coordinator/support experience
  • Exceptional organisational & prioritising skills
  • Pro-active, able to foresee future potential issues and implement preventative measures
  • Quick Learner, able to keep up within a fast paced environment yet remain positive and composed in any situation
  • A can-do attitude & willingness to learn new processes/skills
  • Ability to act on initiative and solve problems in a prompt efficient manner
  • Excellent telephone manner, vocabulary and literacy skills
  • Desirable Requirements:

  • Background in Supply Chain, Operations, Customer Service, Allocations, Merchandising and/or Retail industry
  • Customer Service experience
  • Knowledge of SAP extremely advantageous
  • Previous experience working with various systems and able to give examples where they have adapted well to this
  • Job Offer

    The successful candidate for the role of Swedish Speaking Operations Coordinator will have access to a great benefits package!

    Not what you're looking for? Get headhunted for relevant jobs.

    Upload your CV
    More searches like this