Customer Services / Order Administrator x 2
- Recruiter
- Page Personnel Secretarial
- Location
- England, Worcestershire, Redditch
- Salary
- £22000 - £24000 per annum
- Posted
- 15 Aug 2019
- Closes
- 12 Sep 2019
- Ref
- 14039951/001
- Contact
- Lucy Bayliss
- Job Title
- Customer Services
- Industry Sector
- Manufacturing
- Contract Type
- Permanent
- Hours
- Full Time
Customer Sales Order Administrator & Customer Services Job - Redditch, Large Manufacturing company
Client Details
My client is a very large, well established manufacturer who have two urgent vacancies for Customer Order Administrators based in Redditch.
Description
- Administrate the back-office and lead contact for your allocated customers, taking calls, emails, fax etc.
- Answers queries directly or forward to the appropriate internal department always ensuring accurate and on-time responses.
- Creating and maintaining stock control documents
- Maintaining and updating production schedules
- Address unresolved requests and issues to the designated resource.
- Coordinating and follow-up of claims (Quality, operations issues, etc.) initiating of returns and credits.
- Communication and coordination with customers, internal departments.
- Guarantee high class service.
- Hosting customer meetings, on and off site
- Attend production meetings
- Maintain order books in line with customer expectations and schedules
- Updating and escalating potential issues
- Ensure smooth delivery of products
- Adhoc duties
Profile
Skills:
- Highly skilled in administration / Very organised
- Excellent communication skills (verbal and written).
- Background in customer service / sales administration
- Ready to take accountability for her/his customers.
- Must be an approachable, open-minded, service-oriented person, initiative, proactive, ability to multitask.
- Must be able to manage complex tasks.
- Must be able to work independently, can pull information.
- Must be able to set priorities.
- Must be able to cope with problem-situations.
- Knowledge of MS-Office products
- Excellent attention to detail.
- Excel
- Good Level of IT skills (able to accurately update customer portals)
Due to the nature of this role you must have a full UK driving licence (Pool car provided for visits).
This is a very busy, varied role and would suit someone who is highly organised, able to multitask and prioritise and who enjoys a high variety of tasks within their role.
Job Offer
Salary £22,000 - £24,000 (possibly more for exceptional applicants)
Pension
Package
Hours: Monday to Thursday 7 - 4
Friday 7 - 12
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