Contract Admin - Engineering

Wild Berry Associates is looking for a Contract Administrator to start immediately, preferably with Engineer background. Must be based in South Ruislip area to provide professional administrative support to the business. To work alongside the Operations and Business Support teams to maintain administrative systems, ensuring compliance with legislation and company procedures.

Responsibilities:

• Pick up call outs and overnight issue's and ensure completion of job and relay updates to customers and Contract Manager
• Manage call out rota's and weekend works
• Raise new calls through the Westway portal in accordance with SLA's
• Raise quotes from customers with accompanying purchase orders, ensuring the required labour is allocated
• Book engineers onto site by liaising with Customers
• Assign subcontractors and provide confirmation of their attendance to site
• Ensure all job updates are relayed clearly back to the customer, through liaison with engineers
• Review WIP and follow-ups on a weekly basis
• Review PPMs, assign and book in with customers for site access (with relevant subcontractor liaison)
• Provide administrative cover during absences and break periods (incl external site based admin)
• Prepare manual and automated reports, incorporating excel, pdf documents and tables/graphs for the Contract Manager
• Ensure customer satisfaction is high and internal dashboards (ARC Etc) is utilised
• Provide a daily handover to Glasgow, informing 'out of hours' of ongoing jobs that were not completed during day shift
• Attend weekly meetings with the Contract Manager to review active jobs
• Attend monthly meetings with the Contract Manager and PPM controller to ensure all jobs are being completed efficiently.
• Monthly reporting on call out, overtime and sickness
• Adhoc duties - Supporting engineering supervisors and contract managers with various engineer & H&S Audits

Skills:

• Experience of working in an FM administration environment
• Have a good understanding and experience of finance and WIP management
• Worked in a fast-paced team with the ability to remain calm under pressure
• The ability to effectively prioritise your workload and build relationships with key stakeholders.
• A proactive/can do attitude to work
• The ability to work on own initiative and take full ownership of role

If you think you'd be perfect for the role, please apply below! Only successful candidates will be contacted back.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.