Medical Secretary

Prestigious Medical Practice

Medical Secretary

£30,000 per annum

West End

Permanent

About:

The practice is busy and dynamic and sees in excess of 500 patients each month. The consultants and secretaries are arranged into two groups, whereby each group consists of four consultants supported by two secretaries. Both groups are collectively supported by a Customer Service Administrator who looks after the main telephone line and email enquiries. The Practice Manager oversees the entire administration team.

The role will sit within the administration team and will report to a supervisor. In addition to key responsibilities, the roles will also support other staff where required.

The required hours for the secretaries are 35 hours per week covering the office 8am-6pm Monday to Friday (8am-4pm, 9am-5pm or 10am-6pm as required) and some Saturdays. Further details regarding hours can be discussed at interview.

Key Responsibilities:

Medical secretarial duties - clinic management:

Dealing with telephone and email enquiries from patients, other hospitals and practices

Ensure the clinic is prepared, computer logged on, tidy etc.

Ensure patients are comfortable during their wait and keep them updated with any clinic delays.

Management of patient exit from the practice to include:

Raising invoices, taking payments (card/cash) and creating receipts

Booking follow up appointments and/or scans etc.

Collecting patient feedback if appropriate upon exit from the practice

Other medical secretarial duties including:

Creating clinic/result letters from pre-typed documents returned by the dictation service and creating insurance invoices

Booking procedures for operating theatre, including booking ad hoc theatre time and anaesthetic cover

Working with Consultants to ensure that requested test results are received and forwarded to patients in a timely manner.

Ensuring that Consultants are aware of any correspondence (post or Email) that needs their attention.

Providing cover for other secretaries and Customer Service Administrator for busy periods, lunch cover and annual leave. Duties to include:

Answering main telephone line and dealing with calls from new patients, booking appointments and taking payments.

Manage the Practice email inbox, taking specific responsibility for the following enquiries: booking appointments, providing general information and forwarding emails to relevant team member as necessary.

Dealing with incoming post, sorting and sharing with relevant team members.

Other administrative tasks as required from time to time including but not limited to:

Ordering of stationery and medical supplies and inventory management

Management of Self Tests

Follow up of shortfalls from insurance companies/unpaid invoices.

Required Experience

It is essential that Candidates have held a similar role previously

PC Experience (MS Office Suite) essential

Excellent telephone manner is essential

Practice Manager (DGL) software experience is desired but not essential

Required Qualities

Sympathetic and caring: patients can sometimes be anxious or worried, therefore a caring and sympathetic attitude is most important

Discreet approach: the nature of their work is confidential and often sensitive. When speaking with patients and dealing with their data a discreet approach is required.

Close attention to detail

Candidates must be willing and able to work as part of a team and help out other members of the team when necessary.

Punctual, reliable and efficient

Please send your CV for immediate consideartion.