IT helpdesk

We have an exciting opportunity for a some one who has experience within IT Helpdesk experience to work for an online company based in Oxford.

You will be responsible for:

• Front-line customer care.
• Trouble shooting customer problems on the site.
• Respond to queries via live chat and emails.
• Provide help-desk support to business owners; e. setting up new accounts onto the system, log-in issues, website format issues etc.
• Technical troubleshooting is a key part of the role putting the customer experience first whilst also protecting the reputation and integrity of the brand.
• Provide advice and accurate information to internal/external customers.

Seeking:

• Experience within front line IT support, and experience within a customer services role required; email or chat support highly preferred.
• Experience within insurance, telephony industries would be advantageous.
• The ability to bring forth excellent customer service skills and a can do attitude.
• Computer literate with the ability to quickly learn bespoke systems.
• Confident and competent in troubleshooting technical issues
• Fluent written and spoken English is essential; a second European language would be a distinct advantage

If you feel as though you have a positive, proactive attitude and would love the opportunity to provide a 5* customer service to our clients, please apply!

This is a temp assignment for approx. 8 weeks (maybe longer)

Only successful applicants will be contacted

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.