Interim Head of Customer Service

Interim Head of Customer Care

£50-55k

Major Players are working with one of the fastest growing start ups in London and they're looking a Head of Customer Care who can help lead and grow the customer service and sales function of the business!

Reporting to the Director of Operations, you will be a key contributor to shape the overall business strategy and provide critical support in ensuring the company's mission is completed!

Being a leader within the business, you will be pivotal in driving and implementing a customer obsessed culture. Through innovative, proactive and creative leadership, you will deliver improvements to the customer journey across all touch points both over the phone and digital.

Managing a team of 15 you will also provide clear leadership as well as identify significant enhancements to the end to end customer experience.

The role:

Lead customer service function

Develop future vision for sales and CS team

Drive strategy to achieve business goals

Use data and research tools to identify trends and solidify scope

Build and develop employees and their skills to expand the team capabilities and provide growth opportunities for future leaders

Develop and implement strategy to exceed experience targets

Drive overall performance of the customer service organisation, service levels, customer satisfaction, revenue generation and cost reduction#

Build and develop winning culture

Be the voice of the customer

Collaborate with internal stakeholders

Drive technology orientated solutions

Present exec level data

Analyse team performance

Person for the role:

You will have a strong background within a start up or retail environment of managing and developing a high performance team. You will also have a proven track record of building and scaling teams in a high growth environment. If you've worked within e-commerce then this would be a massive advantage!

The role requires analytical thinking and therefore we need someone with previous experience looking at data and insights in order to develop and implement strategies communication skills are essential for this role as you will be liaising with those on all levels on a daily basis if you're passionate about customer service and thrive managing a successful team, get in touch today!