Events Client Services

Events Client Services
Chelsea
£23,000-£25,000

Our client, a leading investment events and training company based in Chelsea, are looking for a Client Services Executive to work in their events team. This is a new opportunity to join the business due to phenomenal success. 

Client Services / Business Support Executive Responsibilities:

• Act as a liaison between external customers and internal departments for the organisation.
• Interaction through telephone, email, in-person meetings
• Perform situation analysis to make informed decisions that benefit the client and company
• Cancellation and Complaint Handling
• Daily reporting
• Diary Management for the Trader Coaches on the Trading Floor
• Account Manager for delegates attending your organised events
• High energy outbound calls to delegates to attend their coaching sessions
• You will be responsible for filling the diary of our trading coaches by SMS, email and telephone communication
• Responsible for writing and sending SMS, emails to client database
• Create reports, email templates and client communication sends
• Basic technical support for delegates with our trading systems
• General enquiries and administrative tasks
• Full commitment to ensure we exceed our customers’ expectations
• Ensuring all clients receive high levels of service at all times, written, verbal or in-person
• Sales operations

 

Client Services / Business Support Executive Specification:

• You must have strong multitasking ability, attention to detail and diary management
• You must have great phone mannerism and writing ability
• You need to have great organisation skills and able to commit clients to book and attend coaching sessions with our traders.
• You will need to be confident, a self-starter and have a methodical approach to tasks
• You need to be a quick learner and able to proactively identify and be a good problem solver
• Must be detailed and accuracy focused
• Excellent time management skills
• Strong Microsoft Office skills
• Lots of energy with a bubbly personality
• Sales or client service experience is required.

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EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.

CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998

Morgan Spencer Limited, registered in England & Wales No: 4254114