Helpdesk Advisor

An exciting new opportunity has arisen for a Helpdesk Advisor to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business.

Client Details

My client are a growing business based in Doncaster who have a fabulous reputation for providing the best customer service! Their goals are to ensure all customer complaints are turned into resolutions and all queries are answered in an efficient, timely manner. Not only do they support their customers but they are driven to ensure that all employees are fully engaged at all times.

Description

The Helpdesk Advisor will be responsible for planning and arranging call outs, maintenance visits, delivery of materials, Extra Works within contracted SLAs. They will be arranging orders for tools and equipment whilst working through the same orders to make sure that they are back logged into the system. Furthermore, the general filing duties are required to ensure the filing system is neat and tidy to make sure information is quickly received.

Profile

The Helpdesk Advisor will have/be:

• Experience in IT systems
• Previous role in Customer Service/ Helpdesk
• Organised
• A excellent telephone manner
• Motivated to resolve customer complaints
• Team Player

Job Offer

£7-£9 per hour + holiday pay + excellent training provided + immediate start