OPERATIONS TEAM LEADER to 37.5k

A leading institution in Canary Wharf is looking for an Operations Team Leader to work on a permanent basis Monday to Friday 9am to 5pm.
 
The Operations Team of this organisation is split into 2 sub sections – Records (4 team members) & Admin (7 team members) -  The Operations team as a whole is responsible for ensuring that all case related inbound post is made readily available to the relevant staff, and that it is displayed as an organised and structured manner when viewed electronically within Pro-File.
 
The Administrators reroute the post and process all items of correspondence received, and the Records Team process all records received including ‘Physical Items’, which are items of post that cannot be viewed on Pro-File or have to be stored for safekeeping until copied. Physical Items are often CDs/DVDs/USBs, original court documents, etc. The firm is therefore looking for an individual with excellent team management experience to oversee and manage these 2 teams within Operations.

 Duties of the Team Leader will be to;

Support staff in their work by ensuring easy access to the knowledge and information and data they need, and appropriate training in its management and use. 

To lead the team providing incoming document management and filing and record sorting services to Professional Services ensuring agreed service levels and quality targets are met

To be an active member of the Business Support Services Department, working closely with colleagues in Case Administration Services  and Information Services 

Ensure the Operations team provide high quality service to the relevant Departments, in line with service level agreements, identifying and highlighting best practice, and sharing this with team members

.Provide feedback to team members on team and individual performance to ensure individuals understand what is required and are performing to acceptable standards. 

Recruitment and selection of staff as necessary

Conducting performance reviews for team members

Managing absence and ensuring appropriate HR procedures are followed

Reassigning team members activities in response to workload demands

To maintain an overview of team activities and an understanding the impact of fluctuating workflows through collection and manipulation of statistical information, in conjunction with the Analytics team

To respond to reported AIs 

To ensure that protocols for team activities are consistent and kept up to date

To ensure the team are made aware of and are trained as necessary for any changes to systems and protocols

To carry out team activities as necessary to ensure targets are met

Qualifications and experience required:

• Experience of supervising and developing services in an administration team, including delegation and allocation of daily work activities, training team members. 

• Familiarity with MS Office packages

• Experience of providing services in a Professional Services environment

Please send your CV for immediate interview.

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