Customer Service Adminstrator - Retail Brand

England, London
£23000 - £24000 per annum + Outstanding benefits
03 Jul 2019
19 Jul 2019
Gemma Case
Job Title
Customer Services
Industry Sector
Advertising, Creative, Events
Contract Type
Full Time

This is an incredible opportunity for someone who is passionate about providing customers with 5* customer service and a strong administrator. This role works closely with the marketing team and social media team and is responsible for dealing with all customer queries, both over the phone and email.

Location: South London

Salary: £23,000 - £24,000 per annum

Contract: Permanent role

Job Description:

  • Dealing with customer queries over the telephone, social media and via email
  • Using the correct tone of voice when responding to queries
  • Working to deadlines and responding to queries in good time
  • Producing monthly report
  • Be the face of the business and first point of contact
  • Providing administrative support to the marketing team

Skills and Personable Attributes:

  • Excellent customer service skills
  • Vibrant, bubbly and positive
  • Hard working, a good team player and reliable
  • Happy to go the extra mile
  • Outstanding communication skills
  • MUST have proven customer service experience

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