Customer Services - Redditch

Permanent Customer Services position with well established, successful organisation based in the Redditch area

Client Details

My client is a well established company who are building a new customer services team in Redditch.

Contact Centre Advisor will be responsible for delivering a five-star service and guiding the customer though the customer journey. Contact with the customer will involve both inbound and outbound activities.

Description

Contact Centre Advisor will be responsible for delivering a five-star service and guiding the customer though the customer journey. Contact with the customer will involve both inbound and outbound activities.

Duties & Responsibilities

• To administer all calls within agreed service levels ensuring that all systems are accurately updated in the process.

• Provide a prompt, courteous, knowledgeable and empathetic service to all customers, dealing with all interactions in a professional and timely manner.

• To project a professional company image during all interactions with both internal and external customers

• To be the point of contact for the customer with regard to any queries and requirements they may have.

• Effectively respond to all issues and where you cannot resolve, to escalate in line with escalation process

• Ensure all information given and obtained is accurately recorded in line with processes and procedures.

• Support team and team leader in all aspects of operational delivery.

• Ensure all information is accurately recorded in line with company and compliance requirements

Profile

Skills and Experience

• Experience of handling both verbal and non-verbal customer contacts across inbound and outbound activities.

• Ability to deal with enquiries from health care professionals, internal staff and customers.

• Extremely high level of accuracy and attention to detail.

• Ability to present information and deliver key messages clearly and provide feedback at all levels.

• A proven track record in delivering to KPI's and targets.

Job Offer

This role involves shifts - you must be flexible on working hours

Salary £16,000 - £19,000

Pension

To apply for this position please submit your current CV. Due to the volume of applications, I cannot respond to all applicants. Shortlisted applicants will be contacted by phone.

**I am currently recruiting for a number of customer services positions in the Redditch area - If you are based in Redditch and are looking for work, please submit your CV to this job to be reviewed for all Redditch customer service roles.