Fashion Coordinator - Luxury menswear made to measure

* Flagship Store
* West End, London
* Full Time - 40 hours per week
* £26,000 Plus Bonus

Main Responsibilities

Sales

*Support the MTM team to book appointments, accept deliveries and track alterations in an efficient and timely manner resulting in sales budgets and repeat business being achieved.
*Fully understand the MTM service, including cloth books and customisation, support team, when necessary, with consultations either face to face or via email/phone
*Support the store in taking every opportunity to promote the MTM service, including attending events/networking

Service

*Welcome and acknowledge customers as they enter the store/MTM suite/ phone the department. Demonstrate patience, politeness and a full understanding of the service.
*Always offer hospitality to clients and ensure the environment/ambience in the suite is luxury at all times.
Discuss client issues or queries in a discreet and professional manner at all times.
*Determine the needs of the client quickly and politely and deliver supportive advice. Have the confidence to say 'no' if necessary and guide the client to a better solution.
*Maintain a high level of personal presentation in line with the company dress code, as well as good personal hygiene and grooming standards
*Strong interpersonal skills and the ability to adapt service requirement to the customer

Operations

*Comply with the MTM procedure manual, ensuring all follow-up emails are sent promptly and customers details are logged correctly
*Daily management of the MTM appointment diary. Full responsibility for ensuring no double-bookings or wrongly booked appointments.
*Manage the MTM email account, responding to enquires in a timely manner, establishing facts, customer requirements and escalating/seeking advice where necessary
*Manage the MTM phone line, answering calls promptly, escalating issues immediately, transferring calls when away from desk
*Full responsibility for the daily completion of the MTM Alterations spreadsheet, the tracking of the garments and timeframes.
*Full responsibility for the daily completion of the Critical Path, ensuring that issues are chased and emails sent
*Accept and process MTM deliveries, inform MTM Consultants, manage appointment booking
*Work with MTM Administrator to follow up on out of stocks, etc. Ensure customers are informed and solutions found.
*Support with customer issues, consider solutions and discuss with Manager and Consultant to resolve