Junior Helpdesk Analyst - Premium West-End property company

Location
England, London, West End
Salary
£23000 - £28000 per annum + superb benefits
Posted
11 Jun 2019
Closes
09 Jul 2019
Ref
GR-HDA-GE
Contact
George Reynolds
Job Title
Graduate/Trainee
Industry Sector
IT
Contract Type
Permanent
Hours
Full Time
Summary:

Premium West-End property company is looking for a Junior Helpdesk Analyst to provide first line technical support to internal staff across the business as well as undertaking and maintaining a full physical audit of the firm's technological equipment. This role represents a fantastic opportunity for a recent University graduate to join of the UK's leading international property companies and really take their career to new heights.

Based in their London head office, this role would suit someone looking for the next step in their career, candidates must ideally be degree educated and have worked in property or similar professional industry for a minimum of a year.

Salary:

Excellent salary of up to £28,000 DOE and superb benefits!

Experience and skills required:

- Ideally qualified to degree level
- Some experience of ICT support in a professional services environment
- Enthusiasm for developing a career in ICT support
- Excellent communications skills and telephone manner
- Excellent organisational skills
- Computer literate with a comprehensive knowledge of Microsoft Office
- Ability to absorb information quickly and present ideas in a user-friendly language
- Experience working in a team-oriented, collaborative environment

Main Responsibilities:

- Conduct a physical audit of technical equipment in the firm; logging serial numbers and maintaining a schedule of equipment
- Attend to printer issues throughout the office; jams, toner cartridges, paper refilling
- Field incoming help requests from end users via both telephone and e-mail in a friendly and professional manner
- Maintain a high degree of customer service for all support queries and adhere to all service management principles
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue using helpdesk software and subsequently updating solutions
- Provide stats for the weekly Service Desk report on call trends
- Escalate issues to the helpdesk team
- Provide 1st line support - troubleshooting of IT related problems from in-house software to hardware, such as iPhones, laptops, tablets and printers
- Troubleshoot basic network connectivity issues and home user connectivity issues, such as - ADSL broadband issues
- Develop help sheets and frequently asked questions lists for end users.
- Perform preventative maintenance, including the checking and cleaning of workstations, printers, and peripherals

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