Membership Manager

We are looking for bright and ambitious individuals with a keen eye for detail and experience managing VIP client relationships and working to tight deadlines. This role requires a motivated self-starter who can prioritise their workload and who will be able to support delivery of membership campaigns across multiple audiences and channels. 

Hours: Full time

Location: Central London

Salary: Dependent upon experience 

Start Date: Summer 2019

Interviewing: ASAP

Responsibilities include, but not limited to:

• Develop and maintain key client accounts to achieve individual sales target
• Ensure all new members are of an exceptional standard
• Understanding the needs of all members
• Attend to members enquiries connecting them to relevant service providers 
• Attend networking events to connect with potential members and build relationships
• Look for new opportunities to add value to the membership and generate revenue for the club
• Actively generate, and close, new business opportunities 
• Carry out effective meetings with existing members
• Provide accurate and up-to-date member forecasts for any given month or year
• Communicate with members at a senior level to resolve issues and enquiries
• Use client feedback to improve customer experience
• Report on service results on a weekly basis and suggest improvements
• Ensure members invoices are raised and paid on time
• Ensure supplier invoices are raised, checked and approved for payment
• Drive membership retention, renewals, upsells and members’ satisfaction

Candidates must be / have:

• Prior experience of Account Management / Relationships Building
• Proven experience growing existing accounts
• Strong communication skills that are service orientated
• Ideally 2 / 3 years + experience in a similar environment 
• Business Development experience 
• Excellent communication skills with a customer service attitude
• Keen attention to detail
• Strong analytical and organization skills
• Demonstrated ability to work independently and remain motivated
• Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
• Strong IT skills
• Experience of Sales CRM systems an advantage
• Good analytical skills
• Additional language(s) would be beneficial