Travel Customer Services Executive
- Recruiter
- Morgan Spencer Limited
- Location
- London
- Salary
- £22000 - £25000 per annum
- Posted
- 05 Jun 2019
- Closes
- 01 Jul 2019
- Ref
- ABLH
- Contact
- Lesley Holden
- Job Title
- Customer Services
- Industry Sector
- Travel & Tourism
- Contract Type
- Permanent
- Hours
- Full Time
Travel Customer Services Executive
£22,000-£25,000
City
Monday - Friday 9am-5pm
My client, an established Travel company based in the heart of the City, is looking for a Customer Services Executive. The successful candidate will have worked in a customer service role within the Travel sector and be confident complaint handling and providing 5-star customer service. This is a fantastic opportunity to join an established company who offer excellent benefits and bonus.
Duties:
Skills and Experience
OUR MISSION: To be the leading Executive Secretarial & Support recruitment consultancy in London, for employers and job seekers alike. To receive regular updates of our current vacancies why not set up job alerts.
EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.
CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998
Morgan Spencer Limited, registered in England & Wales No: 4254114
£22,000-£25,000
City
Monday - Friday 9am-5pm
My client, an established Travel company based in the heart of the City, is looking for a Customer Services Executive. The successful candidate will have worked in a customer service role within the Travel sector and be confident complaint handling and providing 5-star customer service. This is a fantastic opportunity to join an established company who offer excellent benefits and bonus.
Duties:
- Answer telephone calls in a professional manner and at times in a hectic environment.
- Ensuring all correspondence (letters/emails) are registered and scanned onto the Database within 24 hours of receipt.
- Processing applications, liaising with clients, ensuring correct documentation is received.
- Record details correctly, provide assistance and information when required.
- Ensure that all correspondence is dealt with properly and within the timeframes.
- Advise customers how they can pursue matters and advise on the options available should a dispute remain unresolved.
- Ensure that records are kept of correspondence with clients.
Skills and Experience
- Travel sector experience
- Proven customer service skills both over the phone and via email
- A high standard of literacy and exceptional communication skills.
- Good people skills with an excellent telephone manner with strong empathetic and listening skills.
- Willingness to learn and get involved.
- Patience and calmness under pressure.
- Ability to handle difficult situations.
- Flexibility.
- Pro-active and confident team player
- Experience in or out of the travel industry of dealing with complaints, would be of an advantage but not essential as training will be given.
OUR MISSION: To be the leading Executive Secretarial & Support recruitment consultancy in London, for employers and job seekers alike. To receive regular updates of our current vacancies why not set up job alerts.
EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.
CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998
Morgan Spencer Limited, registered in England & Wales No: 4254114
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