Customer Service Assistant - Fun Creative Company
- Recruiter
- Temps-Online Limited
- Location
- England, London
- Salary
- £20000 - £23000 per annum
- Posted
- 03 Jun 2019
- Closes
- 25 Jun 2019
- Ref
- LIACSA
- Contact
- Liam Heaphy
- Job Title
- Customer Services
- Industry Sector
- Creative
- Contract Type
- Permanent
- Hours
- Full Time
*Customer Service Assistant
*£20,000-£23,000
*Famous Fancy Dress/Costume Hire Company
*Monday-Friday, 09:00-17:30
*North West London
*Experience with Zendesk is a huge bonus
A fancy-dress retailer and costume company is looking for a Customer Service Assistant to join their friendly team.
Job Purpose:
*To answer all customer enquiries and assist the customer with any issues and give them excellent customer service.
Key Responsibilities:
*Answer all customer enquiries over the phone, email and webchat within Zendesk
*Maintain and manage all order enquiries notes and actions in SOP
*Deal with any problem order enquiries and escalate if required
*Process customer telephone orders
*Supervise temporary staff during seasonal periods
*Process internal staff, Marketing, Events and Public relations orders
*Communicate customer feedback to the management team
*Assist with Marketing and Merchandising administration when required
Experience & Competencies Required:
*Excellent Customer Service skills.
*Excellent communication skills both written and verbal.
*Excellent attention to detail.
*Ability to understand processes and systems quickly.
*Great organisation skills with the ability to prioritise.
*£20,000-£23,000
*Famous Fancy Dress/Costume Hire Company
*Monday-Friday, 09:00-17:30
*North West London
*Experience with Zendesk is a huge bonus
A fancy-dress retailer and costume company is looking for a Customer Service Assistant to join their friendly team.
Job Purpose:
*To answer all customer enquiries and assist the customer with any issues and give them excellent customer service.
Key Responsibilities:
*Answer all customer enquiries over the phone, email and webchat within Zendesk
*Maintain and manage all order enquiries notes and actions in SOP
*Deal with any problem order enquiries and escalate if required
*Process customer telephone orders
*Supervise temporary staff during seasonal periods
*Process internal staff, Marketing, Events and Public relations orders
*Communicate customer feedback to the management team
*Assist with Marketing and Merchandising administration when required
Experience & Competencies Required:
*Excellent Customer Service skills.
*Excellent communication skills both written and verbal.
*Excellent attention to detail.
*Ability to understand processes and systems quickly.
*Great organisation skills with the ability to prioritise.
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