Network Customer Operations Coordinator
- Recruiter
- Hays Specialist Recruitment Limited
- Location
- England, Hampshire, Basingstoke
- Salary
- Up to £10.50 per hour
- Posted
- 31 May 2019
- Closes
- 26 Jun 2019
- Ref
- 3601721
- Contact
- David Furlong
- Job Title
- Customer Services
- Industry Sector
- Consultancy
- Contract Type
- Temporary
- Hours
- Full Time
Network Customer Operations Coordinator, Basingstoke, Temp to Perm, 4-ON 4-OFF, £10 PH +holiday, £24K Perm
Network Customer Operations Coordinator
Network Customer Operations Coordinator, Basingstoke, Temp to Perm, 4-ON 4-OFF, £10 PH +holiday, £24K Perm
Your new company
this is an amazing opportunity to join an outstanding organisation who lead their sector on innovation and customer service and invest significantly in their infrastructure and people. You will be working within a brand new and exciting project which will be supporting one of our clients largest partners. This is a unique opportunity to be part of a new team and new structure from the onset and you will play a pivotal role in its development and success.
Your new role
Customer Call and Email Management
Utilising specialist software to record information
Pro-actively identify service threats and take accountability for the recovery and plan and all communications
To assign queries which cannot be answered to designated "res-ponder groups" and expedite a response accordingly
To maintain the Customer Relationship Management Tool
To use appropriate influencing to chase internal teams to ensure customer queries are responded to
To escalate delays or urgent issues to senior management teams across the business
To develop strong relationships with Customers and become the expert on the designated customer
To develop strong relationships with key internal stakeholders to ensure pro-activity and responsiveness
To collate performance data and validate its authenticity and accuracy
To ensure that operational teams append the accurate reason codes to explain service failures
To publish the tracking and performance data and deal with any queries associated with the detail
To pro actively contact the customer on a regular basis to ensure there are no issues and seek feedback
To attend customer reviews and share performance data
To pro-actively make suggestions on improvements to processes and ways of working as the function establishes
What you'll need to succeed
Our client is looking to bring on-board an experienced customer service administrator who has excellent attention to detail, has excellent numerical and data mgt skills and able to audit information and resolve pricing queries. you will need to have excellent voice to voice and written communication skills and able to produce high quality work.
What you'll get in return
Network Customer Operations Coordinator, Basingstoke, Temp to Perm, 4-ON 4-OFF, £10 PH +holiday, £24K Perm
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays
Not what you're looking for? Get headhunted for relevant jobs.
Upload your CV
More searches like this
Not what you're looking for? Get headhunted for relevant jobs.