Customer Service Account Manager

The role of Customer Service Account Manager for the Interior Design Company is based in East Acton. The role's duty is to generate and deliver new trade sales and develop key trade relationships with high-end residential stakeholders, Architects & Designers, Specifiers in luxury interiors marketplace.

Client Details

Based in East Acton, West London the client is a market-leading luxury manufacture of bespoke furniture and Interior Design company.

Description

The key responsibilities of Customer Service Account Manager for the interior design company include, but are not limited to;

• Generate and deliver new trade sales and develop key trade relationships with high-end residential stakeholders, Architects & Designers, Specifiers in luxury interiors marketplace.

• Proactively manage existing clients delivering new sales and business development.

• Achieve personal sales targets and produce reports on business conversion.

• Identify and conduct weekly sales call opportunities, assisting clients on furniture specification and project details.

• Present proposals, written orders, communicating lead times and all relative information to client; handle objections.

Profile

The successful candidate for the role of Customer Service Account Manager will have/be the following;

• Previous experience of making sales within luxury market, preferably trade

• Confident working to monthly targets, reporting and strong professional sales approach.

• Organised and professional, capable of working on multiple projects simultaneously without compromising accuracy. Confident in face to face client presentations, able to secure and retain new business.

• Personable with excellent client relation skills, Excellent negotiation and closing skills.

• IT literate with profound experience using Microsoft Office and CRM/SAP systems.

• Self-starter and highly-motivated with ability to work individually under pressure.

• Be able to make outbound calls

• High Standard of English - written and verbal

• Highly efficient, able to work at a fast pace

• Able to manage their workload of 50 accounts at any one time

Job Offer

The successful candidate will have access to multiple benefits on offer!