Customer Services Specialist

A global accountancy software provider is looking for a Customer Service Specialist to join their team on a permanent basis. The successful candidate will be enabling customer success by providing exceptional on-boarding post sale, to achieve optimal customer outcomes and long-term, high value subscribers for the company. You will be managing relationships with new and existing customers as you become a trusted provider to their business. You will have superb communication skills and be excited to sell the product and services that can help the customer grow.

Responsibilities:

• Utilising and deploying an on-boarding programme for new customers
• Providing ongoing customer success interaction per our structured programme of engagement to achieve shared goals
• Ensuring up-sell opportunities are successfully achieved
• Actively seeking and achieving cross-sell opportunities
• Working with Sales, Training and Support, and Marketing for optimised customer outcomes
• Ensuring other opportunities for customers to succeed are identified and progressed
• Working with regional teams to ensure distressed accounts are turned into satisfied customers
• Seeking opportunities for a network effect of advocacy referrals and case studies, etc.
• Networking and building relationships with partners for mutual benefit

Preferred Skills and Experience:

• Operate as a positive change communicator
• Embrace change and implement strategies for progress
• Ability to learn fast: become an expert across our four products
• Experience with Saleforce CRM is desirable
• Self-starter and highly self-motivated
• Familiarity and comfortable with technology
• Familiarity with accounting terminology
• Excellent written and verbal communication
• Good humoured, positive and results-orientated
• Good attention to detail
• Competent public speaker

If you feel that you fit the above criteria then please apply today by submitting your CV to us. Please note due to the high volume of applications that we receive only successful applicants will be contacted.

We will process your CV and personal information to assess your suitability for the role. If we wish to consider you further, we will register your personal information in our database once we have contacted you. We may contact you from time to time about other relevant roles. Your personal information will be securely held. For more information please refer to How We Use Your Personal Information.