Residential Manager

£40000 - £45000 per annum
08 May 2019
05 Jun 2019
Lesley Holden
Job Title
Office Manager
Industry Sector
Contract Type
Full Time
Residential Manager

£40,000 - £45,000

Southbank, London

My client, a prestigious property developer based in London is looking for an experienced Residential Manager to join their team.  This a great opportunity for someone who is keen to join a growing company with exciting prospects.

Main responsibilities:
  • Delivering effective service levels and acting as the representative towards Lessees, Sub-Tenants and Clients as appropriate, ensuring all areas and aspects of the development are fully presentable, serviced and properly maintained. This includes building and maintaining working relationships with the committee of any Residents Association and attending their meetings as appropriate.
  • Direct supervision (where applicable) of the Concierge Team, and Cleaning Staff including recruitment, training, control of rotas (within statutory working limits), monitoring of ongoing, authorisation of leave / pay / benefits and disciplinary and grievance – including night attendance on a regular basis for contact and audit of staff on unsocial shift patterns.
  • To put in place and monitor effective procedures for the residential management team, including front of house services, supervision of contractors etc in conjunction with the residential team
  • Direct liaison and communication (ensuring exceptional levels of customer service) with residents, leaseholders and their agents, identifying areas of concern, issuing correspondence and resolving day to day management and maintenance matters. This includes regular residents meetings to keep them informed on all aspects of management.
  • Oversight of the customer portal through ensuring regular information is provided to residents, and that information displayed remains current and relevant. Management of this facility and the data displayed in line with the GDPR.
  • The appointment, monitoring and supervision of any authorised contractors instructed to carry out works on and around the development. Authorisation of payment and conflict resolution (including authorisation of instructions and invoices as appropriate within authorisation limits).
  • Supervision of the Residential Health and Fitness Facility, including appointment and supervision of relevant maintenance contractors, service providers etc.
  • Provision of effective response to emergency queries out of normal office hours to include attending site if appropriate.
  • The regular inspection and audit of all areas of the development, keeping detailed and accurate records of such. To include prompt rectification of cleaning and maintenance issues arising, or escalation of serious areas of concern and large works.
  • Completion of thorough monthly inspection reports and audit of interim inspection reports as and when required.
  • Effective cost and control review of expenditure and accounts, including setting of service charges and presenting accounts and monthly budget reviews.
  • To manage the residential aspects alongside the estate, retail and commercial management teams.
  • To liaise with the estate management team on the operation of the car park and storage lockers along with the infrastructure.
  • To carry out other reasonable duties as instructed and directed as required.

Your Profile:
  • Basic knowledge of building maintenance systems.
  • Able to understand complex legal documentation e.g. Leases
  • Excellent communication skills.
  • Willingness to undertake further training as required.
  • Previous experience in High End Residential Property Management for a minimum of 2 year (or other relevant experience).
  • Minimum of 2 year experience in a management position is essential.
  • Experience instructing and managing large contracts of work.
  • Ability to manage own time and multiple tasks effectively, working autonomously and using own initiative.
  • Commitment to teamwork and ability to function as part of a team.
  • Ability to communicate effectively, verbally and in writing, and to understand and produce materials of a professional nature in line with required deadlines.
  • Willingness to be adaptable and to accept the evolution of the role as the estate develops.

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EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.

CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998

Morgan Spencer Limited, registered in England & Wales No: 4254114


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