Italian or French speaking Partnership Support Advisor

Location
England, London, Hammersmith
Salary
£20000 - £22000 per annum
Posted
07 May 2019
Closes
04 Jun 2019
Ref
14013908/001
Contact
Stefani Koleva
Job Title
Customer Services
Industry Sector
Medical / Healthcare, Retail, Sales
Contract Type
Permanent
Hours
Full Time

This is a great opportunity for a French OR Italian Speaking Customer Support Advisor to work in a multi-level Marketing Company that have a portfolio of 6 different health and well-being brands.

Work closely with the brand representatives to answer any queries and issues about the products.

Client Details

The client is a global direct selling multi-level marketing company with a portfolio of different health and well-being brands.

They have recently moved into a brand new office based in Hammersmith, West London.

Description

The key duties and responsibilities of the French or Italian Speaking Customer Support Advisor role based in Hammersmith, West London include but are not limited to;

  • Manage mainly inbound calls promptly
  • Answer phone calls and emails and respond to customer queries and needs
  • Ensure customer emails are replied to within the set standards of quality and accuracy
  • Keep records of all conversations (phone or email) in our database in a comprehensible way
  • Identify customer's needs, clarify information, research every issue and provide solutions and/or alternatives
  • Place customer orders in system; complete transactions; forward requests
  • Follow-up on customer enquiries not immediately resolved
  • Build sustainable relationships and engage customers by taking the extra mile
  • Profile

    The successful candidate for the role of French or Italian Speaking Customer Support Advisor has to have/be the following;

    • Fluent in French OR Italian with excellent communication skills, both written and spoken is essential
    • Working knowledge of Microsoft Outlook, Excel, and Word is a must
    • Previous experience in Customer Service experience is beneficial.
    • Customer orientation and ability to adapt/respond to different types of characters
    • Attention to detail, good decision making, and organisational skills are required
    • Ability to prioritise own workload and meet deadlines
    • Ability to engage and build effective relationships with Representatives quickly
    • Direct Selling experience is an advantage but not essential.
    • Knowledge in Network Marketing is a benefit.

    Job Offer

    The successful candidate will get access to the following benefits;

    • 25 days annual leave
    • Aviva Pension Scheme
    • Monthly Allowance in products
    • Wellness quarterly bonus
    • Employee Bonus program
    • In-house free gym access/ Gym Reimbursement
    • Employee Assistance Program
    • And many more ...

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    All questions are required

    Can you confidently communicate in either French or Italian


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