Customer Service Assistant

** Please Note: This is a 2-month FTC**

A well-known fashion brand is looking for an exceptional and enthusiastic Customer Service Assistant to join their friendly team! 

As a Customer Service Assistant, you will be responsible for handling all customer queries that come through the website as well as managing a busy inbox and responding to emails. This is a lovely role for someone who loves providing excellent customer service and can bring great energy to the team! The ideal candidate will be customer focused, a good communicator, and someone who takes pride in their work, to ultimately offer customers an unrivalled shopping experience.

Responsibilities: 

• Responding to customers via email and telephone 
• Approving customer returns and processing refunds 
• Working with multiple back-end systems to manage orders 
• Assisting with company’s operational functions such as stock management, order, and returns 
• Maintaining current product knowledge of all product lines  

What we are looking for: 

• Experience working with a successful e-commerce website, ideally in a multi-channel retail environment 
• Customer service experience is essential 
• Excellent communication skills 
• An understanding of CMS, order management systems and fulfilment 
• Ideally educated to A-Level standard
• Ability to work under pressure and to be patient with customers 
• Polite, thoughtful and friendly attitude