Operations Support Administrator

Operations Support Administrator, Camberley, Full Time, On-going Interim, £11 PH base with holiday £12 PH

Location: Camberley
Office Hours: Monday - Friday 09:00 - 17:30

• Provide cover to Operations Support Coordinator for processing certificates and configuration files
• Management of master spreadsheet and tracker board throughout all status changes
• Processing of compensation events on master spreadsheet and associated documentation
• File management and analysis of subcontractor costs
• Raising purchase orders and tracking approvals with Regional Operation Managers
• Management of Project Sheet
• Tracking and reporting on progress of existing and upcoming projects
• Liaison and first point of contact with internal teams and subcontractors
• Monitoring progress of operations support requests and chasing outstanding actions
• Assisting with covering duties of other team members when they are absent from work

Administrative

• Assisting Operations Support Coordinator with managing contracted maintenance schedule and handover to Field Operations for completion
• Assisting Operations Support Coordinator with management of project handover and contract information into internal tools
• Ensuring all files and documentation meet requirements and deadlines are met
• Statistical analysis and reporting - manage delivery of daily, weekly and monthly reporting for Service Desk statistics in Operations Support Coordinator area
• Working knowledge of Microsoft Word essential
• Strong working knowledge of Microsoft Excel with a good eye for well-presented reporting essential.
• Excel skills in creation and management of formulae and conditional formatting desirable.

Customer Relationship

• Maintain a positive and professional image when dealing with internal staff, customers and third parties
• To maintain a first class level of customer service ensuring that all internal staff and customers are treated efficiently and in an appropriate manner
• Maintain excellent verbal, written and in-person communication skills with the ability to communicate effectively at all levels in the organisation

What you need to do now
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