Receptionist at Leading Independent Creative Agency Network

ABOUT
Our client is one of the biggest independent creative agency network in the world and is full of entrepreneurs, mavericks, designers and strategists. They are a force field of creative people working across 10+ group divisions with expertise in advertising, brand management, PR, customer relationship management, data insight and digital marketing. They create multi-media advertising campaigns that launch companies, breathe life into brands, boost careers and change consumer behaviour.

JOB OUTLINE    
To serve as a coordination point between the internal operations of the agency and the external world of their clients, remembering that the Receptionist is the first front line person representing the company.

To answer all Switchboard calls in a timely and professional manner, following the general standards and procedures.

To provide professional support to the Operations team, ensuring that company standards are maintained and that client expectations are met within the agreed objectives for the location.

ROLE
Reception Duties:
The main day-to-day job duties include, but are not limited to the following:

• Follow all standards and procedures as outlined in the Reception guide
• Answer the telephone (main switchboard and reception) in a polite, friendly and professional manner at all times to agreed standard
• Meet and greet clients and visitors (including offering drinks and making them feel welcome) and to inform relevant parties of their arrival
• Register all arriving clients on the Visitor Register following security policies and procedures.
• Keep a track of your guests, know who they are waiting for and which meeting room is booked for them
• Up-keep the general reception area
• Experience with booking systems
• Ensure meeting rooms are tidy, stationery stocked and correctly set up for upcoming meetings
• Maintain a comprehensive and accurate working record of room bookings
• Take bookings for meeting refreshments, breakfasts and lunches
• Check next day’s bookings and make amendments as necessary
• Serve as an information source for clients
• To complete daily tasks and duties
• To report any faults in meeting rooms and Reception areas
• To provide after-hours receptionist presence if required

Office Duties:   
The main day-to-day job duties include, but are not limited to the following:

• Office service admin (Outlook photos, staff movements, update telephone lists)
• Ad hoc administration support
• Service helpdesk (log faults, repairs, liaise with IT support when required)

Hospitality Duties:
The main day-to-day job duties include, but are not limited to the following:

• Working with the Catering Department to ensure Hospitality services are delivered correctly to all meeting rooms (including clearing of rooms where necessary)
• To provide an excellent standard of client service

Additional Duties:
The main day-to-day job duties include, but are not limited to the following:

• Carry out any task deemed reasonable by your manager
• Undertake role of Fire Marshall as required
• Undertake role of First Aider when training complete
• To take responsibility for contributing towards your own development with the guidance of the Senior Receptionist and Reception Manager and to attend training courses as identified
• To show commitment to company values in all aspects of your role
• To act as a positive ambassador for the business

ESSENTIAL SKILLS

• 5* Reception skills
• Polite, tactful and diplomatic
• Energy, confidence and enthusiasm
• Ability to work under pressure
• Able to communicate in a calm professional style
• Excellent telephone manner and interpersonal communication
• Customer and client focused
• Able to pre-empt a situation
• Reliable, flexible and adaptable

BENEFITS                            

• Scope for Development and cross training at other sites
• Learning and training opportunities
• Pension scheme
• Private health care
• Permanent health insurance
• Eye care
• Cycle to work scheme
• Discounts at local neighbouring businesses

Please note, some discounts are only available to candidates after 6 months, 1 year or 2 years employment with the agency.