Charity Senior Receptionist NW London

Charity Senior Receptionist NW London 
30K - 31K
NW London

I am looking for a candidate that really wants to work in a not for profit sector and has an empathy with charitable work. The successful candidate would come from a similar industry environment and have line management experience. 

You MUST have previous relevant experience as a receptionist as the role needs to be filled immediately with an experienced candidate due to time constraints and duties. This role will give you experience of “front line” charity work and is a real “meaty role” The role is available for interview and start immediately.

DUTIES:

• Manage, develop, support and motivate reception staff
• Develop and manage reception cover and rota to ensure reception is supervised at all times
• Ensure practices, policies, procedures and training are all completed with staff
• Meeting and greeting, customer service, telephone enquires and managing the switchboard system
• High level of customer service based on the approach to the situation
• Be the initial point of contact for all members
• Deliver information, guidance and advice to all individuals affected
• Administrative responsibilities

PERSON:

• Proven track record of managing processes within a reception environment to ensure effective service delivery
• Excellent customer service skills
• Delivering of managing high quality information, advice and guidance
• Line management (must have experience with managing employee performance, conducting supervisors, effective delegation and supporting professional development
• Experience of working with individuals affected by homelessness or complex multiple support needs
• IAG qualification or willingness to work towards one
• Ability to work co-operatively as a part of a team in a busy and potentially pressurised environment, dealing with challenging situations and behaviours with a calm and confident approach
• Microsoft Word, Excel, Outlook

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