1st & 2nd Line Support Analyst

A leading US law firm based in the heart of the City currently has a fantastic opportunity for IT Support Analyst with 12 months plus previous IT experience within a law firm or professional services environment to join their existing busy, professional and friendly team in London.

The successful IT Support Specialist will provide 1st and 2nd line technical support for all incidents and service requests reported to the Service Desk in the London office; duties will include ensuring that all incidents and services requests are logged and assigned correctly, maintaining a high degree of customers service for all requests and adhere to all Service Desk processes, procedures and policies, provide AV and VC conference room support for internal/ client meetings and events, provide applications support in Microsoft Word, Excel, Outlook, Lotus Notes, mobile devices and other firm wide applications.

The successful IT Support Specialist candidate will be enthusiastic, willing to learn, and have excellent service ethic and a happy disposition. As you will be interacting with members of staff at all levels, including partners, confidence and professionalism is key. Due to the nature of the IT Support Specialist role, candidates must have the ability to work under pressure and handle the demands of the role in a professional manner and be flexible working out of hours when required. If you would like to be part of a great team who constantly strive to improve levels of support, please send your CV to Ryder Reid Legal to be considered for the IT Support Specialist role.