Accounts Receivable Specialist

A leading online retailer is looking for an Accounts Receivable Specialist to join their team on a permanent basis. The successful candidate will be the central point for pro-account customers to rectify any disputes and finance related queries supporting sales, finance, operations and internal stakeholders to promote timely collections across all verticals including, advertising, motors, jobs and property.

Responsibilities:

• Recovering outstanding debt to increase the internal collection rate for key clients across verticals
• Resolving client billing discrepancies and queries in a timely manner to reduce bad debt
• Following up on bounced and failed payments
• Updating the CRM with finance contact, company names and billing addresses to ensure accuracy of data
• Working with the sales, finance and operations teams to resolve invoicing discrepancies
• Responding to internal and external queries regarding finance related queries in a timely and efficient manner as outlined by the service level agreements
• Ensuring account administration and data accuracy in line with internal finance guidelines
• Reconciling financial discrepancies by collecting and assessing information, at account, finance and product level
• Dealing with account suspensions and reconciliation
• Calling customers with overdue invoice payments in line with the internal dunning process
• Reviewing and researching payment discrepancies, applying credits accordingly, reviewing for charge accuracy and working with finance to generate revised invoices

Preferred Skills and Experience:

• Excellent verbal and written communication skills
• Ability to perform multiple tasks simultaneously with high degree of accuracy
• Excellent time management skills and the ability to prioritise workload
• Excellent customer service and problem solving skills
• Ability to work through issues with customers, employees, and colleagues in a calm, proficient and effective manner
• Strong, proficient skills in MS Office, Excel, Data Entry and CRM's and Ideally Salesforce
• Minimum of one year call centre or credit control experience desirable
• Ability to work in a fast-paced environment at a company growing in revenue
• Proven ability to work effectively under pressure and meet deadlines and targets

If you feel that you fit the above criteria then please apply today by submitting your CV to us. Please note due to the high volume of applications that we receive only successful applicants will be contacted.

We will process your CV and personal information to assess your suitability for the role. If we wish to consider you further, we will register your personal information in our database once we have contacted you. We may contact you from time to time about other relevant roles. Your personal information will be securely held. For more information please refer to How We Use Your Personal Information.