Community Operations - Female-Led Social Networking Start-Up
- Recruiter
- Pulse Search & Selection Limited
- Location
- London (Central), London (Greater)
- Salary
- From £22,000 - £25,000 dependent on experience
- Posted
- 20 Mar 2019
- Closes
- 17 Apr 2019
- Job Title
- Team Assistant
- Industry Sector
- Marketing, Media, Technology
- Contract Type
- Permanent
- Hours
- Full Time
A female-led technology startup in the social networking space are looking to hire someone to manage their Community Operations. Launched in 2017, the company has grown rapidly across the UK and US.
You will be responsible for providing awesome customer support, analysing user behaviour and communicating feedback to the wider team. Managing community operations, you will respond to user queries and feedback about the app. You will provide friendly and efficient help to improve users’ experiences.
You will also be responsible for investigating any reported abuse and take appropriate action when needed giving feedback to the team and escalating issues to developers so they can be fixed.
As the point of contact between the app’s user base and the team, you will be an advocate for the app’s community and a voice of the user to the rest of the business. You will need to be organised in your approach to your workflow to improve the handling of new and existing issues. You will also be involved in ad hoc admin and marketing projects to help support other functions.
● Hungry to learn, friendly, personable, reliable and able to multitask
● Strong written and communication skills, good on detail and great at problem-solving
● You are excited by the opportunity to work at a fast-growing startup
● Tech savvy with an interest in female-led startups and social networks
This is a very exciting opportunity for someone who wants to get thoroughly involved in this exciting new business and grow with it.
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