Customer Service Administrator

A reputable charity based in North London is looking for a professional and confident Customer Service Administrator to join their team on a temporary basis.

This contract will be based on 21 hours a week and covering the evening hours of 04.00pm until 08.00pm, 05.00pm to 08.00pm and two hours remotely on Saturday and Sunday.  

This is a busy Customer Service position and the main responsibilities will be -  

• Speaking with customers over the phone and dealing with all enquiries
• Responding to customer queries via email
• Inputting customer details onto the internal database
• Advising customers on products
• Additional Ad Hoc duties

Essential requirements are -

• Customer Service experience within a similar position
• Articulate phone manner
• Good written communication skills
• Able to deal with customer queries effectively
• Efficient problem solver
• High attention to detail
• Experience of using Zendesk is beneficial however it is not essential

This a really interesting role where you’ll be joining a supportive and friendly team. We are looking to shortlist this role asap, so please apply today.