Patient Care Liaison required for luxury clinic on Harley street  

This high end, private, luxury clinic in the heart of Harley Street is looking for someone with excellent client facing and administration skills to be a Patient Care Liaison.  The primary goal of a Patient Care Liaison is to support the Patient Care Coordinators and at the same time deliver outstanding patient care as well as providing strong administrative support.  It is a great role where you will be meeting HNW patients on their initial appointment at the clinic and talking them through their journey from first contact to completion of post-operative care.   The clinic provides a very personal service and they are therefore looking for someone who is friendly, empathetic, well presented, and approachable, and someone who will be comfortable explaining different surgical procedures to patients (you will get training). Excellent communication skills are extremely important and the ability to interact effectively, calmly and compassionately with patients and colleagues alike.  As a Patient Care Liaison you will also take on a number of administration duties and it requires someone who can demonstrate flexibility and juggle workloads.  The ideal candidate will have a minimum of 2 years’ experience in a customer facing role, be a self-starter, have the ability to multi-task and set personal goals and be able to manage stressful situations in a calm and proactive manner.   A good level of administrative experience using computers and a knowledge of Word, Excel and Outlook is essential and the ability to prioritise workloads.  It is a very rewarding role and you will be working out of beautiful offices with a really fun and energetic team. 

Please note that it will be required that this person works on a Saturday in exchange for a day off in the week.