Client Coordinator - Property

Our client a property investment company is looking to recruit a Client Coordinator, working for this friendly and inclusive company who investment in residential, retail, restaurant and office properties with in South West London. The Estate is developing an area of London which is celebrated for its importance in architecture, culture and history. As the Client Coordinator you will be providing a professional and efficient helpdesk service to tenants and contractors, whilst also supporting the wider the Property Team. The duties will include:

Helpdesk

• First point of contact for reactive maintenance calls, contractor and concierge queries.
• Responding to all calls in a timely fashion, signposting to relevant persons/departments, and monitoring any action through to resolution.
• Manage the ‘out of hours’ call out rota to ensure it is fair and effective.

Administration

• Provide effective support and assistance to the Property Management team including: - Property related issues

- Tenant correspondence

- Arranging contractor access

- Coordinating maintenance requests

- Diary management, creating agendas, taking minutes, driving actions etc.

• Input jobs on to Horizon (property database) including defects and job orders. Ensure job completion dates are obtained and updated.
• Maintain and update relevant property related processes and folders on the company intranet (SharePoint).
• General filing, photocopying, scanning, binding, laminating, internet research, mailings/posting etc.
• Assist the Facilities Coordinator to deliver the objectives of the Carbon Smart report recommendations.

The Person

Essential

• A minimum of twelve months working in a helpdesk/front of house and/or customer services type of role; able to tackle a high call volume whilst supporting multiple people.
• Intermediate to Advanced MS Office; Outlook, Word and Excel

Desirable

• Experience working within a similar property management company
• Database administration (data entry)