Client Services Executive – Personal Assistant

Client Services Executive – Personal Assistant

The role of the Client Services Executive will be to ensure operational excellence in supporting internal and external clients.  Their focus will be to identify the best approach and methodology to provide exceptional service levels to Partners, fee earners, and their clients. To achieve this, the Client Services Executive will need to take an active interest in and obtain a thorough understanding of all aspects of client requirements.

Due to a recent restructure at an International Law firm we have some fantastic opportunities available with some brand-new roles! The role title is Client Services Executive (PA) will be to ensure operational excellence in supporting internal and external clients.  Their focus will be to identify the best approach and methodology to provide exceptional service levels to Partners, fee earners, and their clients.

This position would suit an experienced PA who is looking to move into a more client focused role. The successful candidate will be dealing with client matters, assisting with various projects and getting involved with BD & Marketing, a very diverse role!

This is an exciting time to join the firm who offer some fantastic benefits including agile working.

A Client Services Executive has the responsibility to ensure that their skill set is up to date and they are familiar with the Firm’s teams, key individuals, clients, internal systems and procedures. This will ensure that the Client Services Executive is able to carry out the role effectively and, where appropriate, discuss any training requirements with the Client Services Lead.

In addition to this, they should have/be able to:

• Accurate typing speed of at least 60 words per minute

• Advanced knowledge and experience of using software including all Microsoft Office packages

• Experience of using Practice Management Systems

• Demonstrate solutions-focused working methods

• Excellent verbal and written communications skills

• Solid customer service-centric experience and work ethic

• Good interpersonal skills with the ability to adapt style and approach

• Able to work both independently and as part of a team

• Excellent attention to detail and deliver work with accuracy

• Demonstrate the ability to use initiative and develop solutions to ensure a good service is provided at all times

Salary – up to 40,000