Customer Success Manager
- Recruiter
- Major Players Limited
- Location
- England, London
- Salary
- £40000 - £45000 per annum
- Posted
- 15 Feb 2019
- Closes
- 15 Mar 2019
- Ref
- 117162
- Contact
- Lucy Abbott
- Job Title
- Customer Services
- Industry Sector
- Banking / Finance
- Contract Type
- Permanent
- Hours
- Full Time
CUSTOMER SUCCESS MANAGER
£40 - £ 45K
City
Do you love the start up culture?
Are you passionate about customer service?
Do you want to be part of something right from the beginning?
Major Players are working with a brand new fintech start up who are looking for an experienced Customer Service Manager to join them at the start of this super exciting journey! You will join the founding team to help prepare the market launch as well as develop the business through it's test and learn phase into full roll out and beyond - WHAT AN OPPORTUNITY!
As an inspiring leader, you will have the ability to manage a small internal team and have the drive to build this function to be the best it can be. You will be responsible for:
- Leading customer service operations within the business, covering multiple websites and sales channels
- Excellent execution and day to day delivery of all KPI's in line with customer and business needs resulting in quality customer experience across all channels
- Help grow the business and build brand advocacy based upon high levels of customer needs
- Optimise customer contact across each channel, through correct servicing of customer needs
- Drive continuous improvement activity across the customer operation
- Develop your people to become multi-channel customer services experts
- Maximise people engagement and advocacy through effective and visible leadership
This role needs passion, drive and ambition! Someone who will have the autonomy to create a structure that delivers best practise customer service processes that cover metrics, organisational design, performance, forecasting and reporting.
Previous experience of working in ecommerce or for a fintech would be an advantage. In addition you will be super organised, able to work under pressure and have excellent communication skills.
If you want to be part of this founding team, get in touch today!!
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