Student Services Administrator

Student Services Administrator

We are currently recruiting for a Student Services Administrator on a Temp to Perm contract. Please note this role is to start immediately. This role is located in Central Manchester and is paying £10 - £12 an hour.

Who will you be working for

Our client is a highly successful and well recognised company specialising in training and education for professional qualifications in a range of expert fields. Most well known for its Business School and Law School, this private organisation has campuses located throughout the UK and is no stranger to global companies and ambitious students. A distinctive, supportive and welcoming culture makes this a highly sought after organisation to work for.

What will you be doing

Working within the Apprenticeship team, the purpose of this role is to support training managers and their students through excellent service, being responsive to student and training manager requests and requirements, as well as pro-actively managing and maintaining the account. The overall objective of these activities is retention of clients and revenue growth through excellent service.

Manage client administration and service support within prescribed timelines, this will include but not be limited to:

• Responding to student and client enquiries, processing orders, organising mock examinations, Invoicing, reporting to clients, students and internal stakeholders, tracking monthly revenue and reporting same to internal stakeholders

• Proactively support clients/students e. Assistance when re-sitting exams, obtaining performance reports from examining body, assisting with log-in queries in respect of online support systems

• Maintaining up to date client profiles and process records.

• Maintain strong client relationships through regular close account management which will include telephone and email communication.

About you

We are looking for individuals who are proactive, highly motivated with a real attention to detail and adaptable to change, as the company and industry in which they are based is very fast paced and competitive

• Excellent communication with a positive telephone manner
• Ability to effectively manage client and internal stakeholder relationships
• Ability and desire to understand client's business and needs
• Excellent organisational and time management skills
• Ability to create and maintain accurate/accessible and organised documentation
• Ability to produce all necessary reports in an effective and timely manner
• Ability to use email, internet applications, MS Office applications (especially Excel), and be adept at picking up new systems with training
• Ability to process and produce accurate data in a user friendly format accessible to all
• Passionate about client service with a positive approach to dealing with people

Please note that the successful candidate will be required to undergo a credit and enhanced disclosure check.

What's in it for you?

This is an opportunity to gain valuable experience, working in an educational establishment in the city of Manchester. This is a Temp-Perm contract paying a competitive £10 - £12 p/h.

How to apply

To apply for this role, please click on the 'Apply' button below.

Not ready to apply or have some questions first?

Call or email me, Mehmet Yilmaz, to discuss in confidence.