Community Manager - marketing and social media

Our client is on the hunt for a best in class Community Manager to manage a portfolio of top FMCG brands.  This role is predominantly focused on the Refreshments sector, working on some of the biggest and best-loved brands.

You will be responsible for building, engaging and proactively managing a social community through all key channels including Facebook, Instagram, Twitter, Pinterest and Snapchat.

Working closely with the creative agency team, Brand Managers, the Group Planning Director and customer service partners, you will be using best practice to represent the voice of the consumer, monitor conversations, post content (paid and organic) and manage the daily operations of various social channels.

You will have access to the strategic and creative network of the wider agency, and will be the lynch pin pulling the right people together to produce great content for your channels, as well as adding your own creative flair and community management expertise. You will work hand in hand with the client's in-house design team to create best in class content for the channels you manage.

Requirements / attributes

Most importantly, this role requires a courteous, positive and high-energy individual with great people skills. We value hard work, and we want to have fun doing it.  The successful candidate will have a strong background of working with digital and social agencies, and must excel in planning and producing engaging and creative social media and digital work. An editorial background and creative skills such as Photoshop would be an advantage.

• 2+ years experience
• Level, strategic thinker
• Gravitas with clients
• Entrepreneurial and proactive - ability to spot opportunities to create content and help clients achieve their business ambitions
• Creative flair
• Excellent written communication skills
• Works well under pressure
• Passion for Food brands
• Keen interest in digital trends and popular culture
• Experience with working with a social media management tool
• In-depth understanding of paid media and the role of influencers

Responsibilities

• Brand guardian and steward of online personality
• Driving dialogue with consumers
• Identifying proactive opportunities for engagement and reactive content
• Writing posts
• Attending and posting from live events
• Briefing creative
• Publishing content
• Maintenance of influencer relationships and reposting
• Gathering of assets from / liaison with other agencies
• Escalating trends and issues / flagging customer service comments
• Qualitative reporting

Benefits

• Free use of onsite gym
• Discounted onsite hairdresser
• Onsite restaurant
• Easily accessible from Waterloo and Vauxhall stations (there are 8 trains to London per hour during rush hour, and the location is only just over 30 minutes’ commute from Clapham station)