Client Services Specialist

Our client are a retail finance company based in the heart of the City. They are looking for a Client Services Specialist to join their growing team.

This is a fantastic opportunity for someone who is driven, ambitious and looking to learn new skills and build a career in ecommerce and financial services.

Responsibilities:

• Answering support queries via email and live chats from customers, retailers and lenders
• Speaking to customers, retailers and lenders on the phone to provide professional support
• Raising platform issues with the engineering team
• Interacting with the Account Management teams to provide training and support to retailers using the in-house system
• Assisting retailers in integration queries when on-boarding

This is a demanding and exciting role, they are looking for a fast learner with great organisation skills who they can trust to take care of their clients, communication is key in this position.

Other requirements:

• A creative problem solver
• A can do attitude
• Excellent telephone manner, calm and professional. Someone who doesn’t get flustered
• Must have an analytical mind
• Clear communication, both written and verbal
• IT literate, with both Mac and MS Office.
• Excellent attention to detail
• Previous customer service experience

We really appreciate the time you have taken to apply for this role, however due to large number of applications we receive we are unable to get back to everyone. If you do not hear from us within 48 hours unfortunately, we will not be taking your application any further.