German Speaking Wholesale Customer Service Team Leader
- Recruiter
- Career Moves Group
- Location
- England, London
- Salary
- Negotiable
- Posted
- 29 Jan 2019
- Closes
- 21 Feb 2019
- Ref
- J10000470
- Contact
- Kate Williams
- Job Title
- Customer Services
- Industry Sector
- Retail
- Contract Type
- Permanent
- Hours
- Full Time
We're thrilled to be assisting a global brand with the recruitment of a German Speaking Wholesale Customer Service Team Leader to join the team in their offices in London's West End.
The purpose of the role is to manage the day to day operations and resources within the Customer Service team in order to achieve outstanding levels of service.
The successful German speaking candidate will solid experience working within a wholesale B2B customer service team.
Key responsibilities:
- Customer Focus: Manages own account base - leading by example, promoting and developing a customer focused environment across the team. Along with the Customer Service Manager - sets the standards and expectations.
- Order Book Conversion: Aware of monthly forecast figures and works collaboratively across credit control, warehouse and distribution and the sales teams to maximise order book conversion in line with the Company and customer expectations.
- People Management: Support the Customer Service Manager with the day to day operational management of the Customer Service Team to ensure the Customer Experience is a competitive advantage for the Company. Ensure ongoing high morale, engagement and commitment within the team. Provides a people focused environment with the ability to develop and retain our most important assets - our people.
- Performance Management: Responsible for monitoring team and individual performance, taking corrective action where necessary through one to ones and coaching.
- Brand Partner: Be a brand ambassador - partner, advocate and be a brand expert.
- Continuous Improvement: Promotes and drives a proactive not reactive environment within Customer Service, constantly look at how the Company can do things better.
The successful candidate will:
- Be fluent in both English and German
- Have significant experience working within a wholesale B2B customer service department
- Ability to multi-task in a fast-paced environment
- Training, coaching, influencing & people development skills
- 2+ years' experience in hands on management of a Customer Services team and/or Customer Experience team.
- Experience of managing multi lingual teams covering multiple countries.
- Acts as a role model to others
This is a company we truly enjoy recruiting for as candidates really do enjoy the role and office environment so if you have the essential skills and experience required for this position, ensure you don't miss the opportunity and apply today.
Career Moves specialise in PA and administration recruitment across London. We are expert in recruiting Executive Assistants, Business Assistants, Private PAs, Team Assistants, Receptionists, and Office Managers. Please note, that as a specialist agency we are unable to respond to all applications individually, as much as we'd love to. Please contact your consultant directly if you have already registered with Career Moves Group.
PLEASE NOTE: As much as we would love to respond to all applicants, due to the sheer volume of applications we receive we are unable to respond to unsuccessful candidates. If you have not heard from us within 7 days of sending your CV, unfortunately you have not been selected for the position.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. If you have a disability or additional need that requires accommodation, please do not hesitate to let us know.
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