IT ASSISTANT/ADMINISTRATOR

Working for a well known West End law firm this vacancy is permanent working 10am to 6pm

This role provides Helpdesk support to the firm plus administrative assistance to the IT Department and requires an enthusiastic individual with a passion for IT.

Reporting to the Senior IT Analyst you will be part of the IT support team, providing technical support and ensuring the smooth running of all IT systems.

The IT support team is the central point of contact for all IT-related requests and problems and involves interacting with colleagues at all levels of the business and it is therefore essential you are comfortable communicating technical issues to colleagues with a variety of backgrounds and knowledge levels.

You will be solving technical problems of different types, some easier than others and will need to identify what the problem is and, with the advice and support of other in IT, come up with a plan for resolving the issue.

REQUIRED EXPERIENCE AND SKILLS

• good communication skills (written and verbal)

• upbeat personality

• keen attention to detail

• a can-do attitude

• organised and punctual

• able to demonstrate flexibility and commitment

• able to prioritise workload and use initiative to solve problems 

• adaptable and prepared to take on previously un-tried tasks

• flexible with regard to working outside normal working hours should business needs require

MAIN DUTIES AND RESPONSIBILITIES

This role will be working within the IT Team and will have access to highly confidential information and therefore discretion and confidentiality are vital.  The ability to prioritise work in order to provide a good service is essential

Supporting the IT team including:

• Assisting and managing IT requests and problems from staff through the IT Helpdesk.

• Providing support in person to staff within the office.

• Providing telephone and email support to staff working remotely.

• Setting up equipment for new users and visitors. 

• Maintaining and updating IT hardware Inventory 

• Maintaining, updating and creating documentation for IT support team and staff.

• Keeping systems up-to-date through regular managed updates.

• Maintaining our high standards particularly regarding user communications and response times.

• Answering IT Helpdesk issues reported by phone/email

• Escalating issues as and when necessary to others in the IT Department

• Resolving hardware and software issues on user software used by the firm (see list below of current software)

• Upgrading existing hardware and software which will include lifting and carrying boxes of supplies and/or equipment.

• Digital dictation support and administration (Bighand)

• Creating ownCloud links and USB drives as requested

• Assisting with current IT projects – there are a number of potential significant system upgrades in the pipeline and this role will be part of the IT project team supporting these

• Building and configuring user PCs (including hardware upgrades), on-going maintenance of user PCs and IT Equipment including involvement with scanner/printers

• Removal and archiving of closed client matter folders

• Printers troubleshooting 

Other Duties:

• Assisting Facilities/Maintenance with staff moves including moving PCs, phones etc and associated patching (this may necessitate out of office hours/weekend working reflected in overtime)

• Assisting Facilities in the absence of the Facilities/Maintenance Operative

• Any other ad hoc tasks as requested by the IT Team.

Current User Software

Office 2010/Office 365 (Word, Excel, Outlook, Powerpoint)

SharePoint 2013 and Macroview (Outlook plug-in for SharePoint)

Bighand (digital dictation)

DocsCorp – PDF Docs and CompareDocs

Adobe PDF Reader

Experian – on-line compliance check

Evolution (Accounts package)

Sage (Accounts package)

Experian – Online compliance check.

Please send your CV for immediate interview explaining in a covering letter why you are suitable for this role.

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