Junior Call Handler – Manchester

Manchester, Greater Manchester
Circa £28,000 per annum.
21 Jan 2019
14 Feb 2019
Job Title
Finance Assistant
Industry Sector
Banking / Finance
Contract Type
Full Time

A ‘Big Four’ Financial Services firm is seeking Junior Call Handlers to join a financial review project based in Manchester.


  • Manage incoming calls from banking customers
  • Collate documentation and complete due diligence checks
  • Log and allocate cases for final review
  • Update in-house systems with case review notes
  • Liaise with investigations team and senior managers
  • Adhere to policies and FCA guidelines
  • Provide recommendations and fair outcome is achieved for all parties.


  • University degree is a prerequisite
  • Minimum of 2 years Call Handling experience.
  • Experience working in a customer service based role.
  • Excellent verbal and written communication.
  • Ability to work effectively as part of a team in a fast paced, target orientated environment.
  • Ability to work accurately with attention to detail.
  • Flexible and adaptable to the changing needs of the operation.

This is a full time contract role, three months – ongoing, based in Manchester.

If you are interested in this opportunity, please send your CV to Diana Duggan Associates.

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