Senior Pensions Administrator

Senior Pensions Administrator

Leading UK retailer

Contract Until April

Daily rate £160 - £200

Job Description:

• Involved in checking of day to day administration work and carrying out complex member cases
• To answer queries from Members, ex Members and relevant stakeholders
• To support all aspects of the administration of the Pension Scheme
• To support the Team Leaders in delivering SLA (Service Level Agreement) and Key metrics

Provides senior level input to processing day to day administration including:

• Checking and signing off simple member cases
• Carrying out complex member cases
• Answering member helpline calls and resolving cases
• Review and sign off of responses to standard member email/letter queries and requests
• Drafting initial responses to complex member emails/letters, or member complaints
• Checking of set up new pension scheme members

Supports Pension Office in delivering:

• Changes to processes arising from Scheme or pension benefit changes
• One off pension benefit related projects
• Recurring weekly/monthly/annual pension administration tasks
• Delivers great customer service to pension scheme members and other stakeholders
• Queries are dealt with promptly, efficiently and in a professional manner
• Understanding individual impact on delivery of Pension Office SLAs and proactively managing workload to support in delivery of SLA.
• Compliance with policies and process
• Reviews casework accurately, and identifies complex cases as required for additional input/review from Team Leader, Pensions.
• Proactively seeks out and identifies process improvements to contribute to the department's Continuous Improvement initiatives
• Takes actions to implement continuous improvement initiatives

Person spec:

• Good PC skills
• Good communication and interpersonal skills
• 5 years or more relevant pension experience working on DB and DC pension arrangements

It is Wells Tobias Recruitment Solutions' policy, as a matter of courtesy, to respond to all applications within three working days. However because of the volume of applications, we are sometimes unable to respond to individual applicants. If we have not contacted you within three working days your application has been unsuccessful and your details have not been retained. Please apply for any other position that you may see in the future. Thank you.