Student Services Officer

Student Services Officer

We are currently recruiting for an Examinations Manager to start immediately on a temp - FTC until June 2019 (covering maternity leave). This role is located in Central London and is paying the equivalent of £24,000 per annum.

Who will you be working for

Our client is the professional body for governance. They have members in all sectors and are required by our Royal Charter to lead 'effective governance and efficient administration of commerce, industry and public affairs'. With 125 years' experience, they work with regulators and policy makers to champion high standards of governance and provide qualifications, training and guidance.

What will you be doing

The Student Services Officer will join a small but busy Exams team. You will provide high quality, pro-active advice to current and potential students by phone, e-mail and occasionally in person, in order to support the student learning & examination life-cycle. You will respond to a range of enquiries from the UK and around the world, dealing with queries in a helpful and professional manner and acting as an ambassador for this professional governance body and its values. You will use the internal database systems to keep accurate records of all dealings with students and you will be aware of the need to manage personal information accurately and in line with the client's policies on data protection.

About you

Experience of working in a customer service or examinations environment is essential to be considered for this role. Administrative experience within an educational or professional body would be beneficial. You will have excellent customer service skills, including telephone, e-mail and verbal communication skills. You must be able to build new customer relationships and maintain existing ones. The client is looking for someone who will be highly organised and able to work independently as well as within a team. Excellent attention to details and accuracy a must in this role.

How to apply

To apply for this role, please click on the 'Apply' button below.

Not ready to apply, or have some questions first?

Call or email me, Mehmet Yilmaz at Gordon Yates, to discuss in confidence.