Customer Support Advisor - Tech
C&C Search is currently recruiting for this new opportunity.
Please read through and apply if it is applicable, if not please do not forget our fantastic referral scheme!
Location: Shepherds Bush, West London, W12
Job Title: Customer Support Advisor
Salary: £23,000 to £25,000 plus overtime (can earn up to £29,000) plus a fantastic benefits package
All about the company I would be working for!
What they do: Innovative SaaS software solutions and for the worldwide maritime, banking & finance sectors.
Size of the business: 120 in London. Offices in Hong Kong, Panama, USA
Company culture: Sociable, dynamic, light-filled, open office and whiteboard walls create space for ideation, cooperation and creativity. A lively buzz of collaboration.
What would I be doing day to day?
Who am I supporting: Ship Captains, Navy, Governments
Key duties: * Responding to customer issues * Proactively engaging with customers Contributing to customer support and other teams
What makes this position great? No two days are the same, ensuring the safety of people's lives, dealing with people all around the words knowing you are making a difference. They are working to make the future smarter, more efficient and more secure.
What is the company looking for?
- Background and experience:
- Proven track record of quality customer service
- Enthusiasm for Technology
- Exceptional attention to detail
- Excellent communication skills, both spoken and written - for many of our customers, English is not their first language
- An exceptional telephone manner, including excellent listening skills
- Strong PC skills and proficiency in all MS Office software
- Fluency in English essential, other languages would be an advantage
- Customer support experience working within a technology related environment would be an advantage.
Qualifications: Graduate calibre
Availability: Notice period is not a problem
Who is taking care of the client and candidate applications for this position?
Sarah Rickard, Director, former sports professional and lover of the great outdoors!
For this role C&C Search is acting as an employment agency
C&C Search is acting as an Employment Agency in relation to this vacancy.
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