IT Support Administrator

London (Central), London (Greater)
10 Jan 2019
07 Feb 2019
Job Title
Industry Sector
IT, Media, Technology
Contract Type
Full Time

A fantastic creative agency with funky offices in central London is looking for an IT Support Administrator to work alongside one other supporting around 150 end users. The workforce are mainly Mac users, so you must have previous Mac experience.

The IT Support Administrator Duties:

  • Managing the helpdesk system, allocating support tickets promptly
  • Keeping in contact with end users on their ticket status
  • Escalating issues to senior colleagues where necessary
  • Using Active Directory to create workstations, maintain distribution lists and security groups
  • Managing starters and leavers process
  • Building and profiling new machines (approx. 90% Mac)
  • Installing and configuring peripheral equipment including printers, monitors, docking stations etc
  • Checking all printers and AV equipment in meeting rooms daily
  • Maintaining the IT inventory and keeping the comms room organised

Skills and experience:

  • Previous experience working in an IT support role with Windows 10
  • Experience troubleshooting Macs (OS X 10.12 and up)
  • Working knowledge of Active Directory administration

If you’re looking to join a fast-paced, creative agency where your work is really appreciated and you have the above experience, don’t delay, apply now!

(Whilst we’d love to get back to all candidates on the status of their application, due to the large number of applications we receive for each role, we are only able to get back to successful candidates).

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All questions are required

Do you have at least 2 years' experience working in an IT support role?

Do you have at least a year's experience troubleshooting Macs?

Do you have working knowledge of Active Directory?

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