Start asap 4-6 weeks
We have an opportunity to work for an international charity based in Westminster within donations and administration. The role requires someone with great attention to detail and a warm and welcoming attitude as it involves speaking to donors and internal stakeholders on the phone and via email. We need a bright and on the ball administrator that can input data accurately and get involved with the team and members of the charity.
- Be the first point of call for all donor enquires by phone, letter or email. To respond to these enquires by sending out the relevant materials and correspondence in a timely manner.
- To keep the database up to date and accurate to ensure effective communication with branch leaders, members and supporters.
- To assist in developing, implementing and maintaining an efficient and effective data management administration system for the Fundraising department.
- To maintain member and supporter trust and confidentiality at all times.
- To plan and engage supporters with updates, resources and cross-selling of products to maximise interest and responses from donors
- To be responsible for sending out thank you letters and other correspondence in response to fundraising appeals or other communications material.
- Experience of working in a customer/supporter or membership role dealing with customers or donors via letter, email and over the phone.
- Experience of working with external agencies in order to manage mailings or production of materials.
- Experience of working in an office managing a varied range of administrative tasks, including minute taking at meetings.
- High level of computer literacy- proficient in MS Office in particular Excel, Word, PowerPoint and Outlook.
- Experience of database administration and their use in marketing effectively to donors and members.
- Excellent administrative and organisational skills – an ability to effectively manage workload and meet set deadlines.
- Excellent interpersonal skills – ability to engage with a wide range of people both through written and verbal communication.
- Team player- ability to work with others and contribute to the success of the Team.
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