Help Desk Technician – Financial Services

Help Desk Technician – Financial Services
West End
Permanent
£28,000 - £32,000 Benefits + Bonus

A boutique financial services client with offices across Europe and the US are looking for a Help Desk Technician to join the team to provide support to the London Office.  

WHAT YOU’LL DO

This is a great Help Desk role with lots of variety and opportunity to get involved with IT projects, so you’ll be the kind of person who enjoys taking ownership of a problem and able to work independently resolve issues! Typical duties include:

• First point of contact for Technical issues.
• Supporting Microsoft products, hardware and network equipment.
• Escalating technical issues when required.
• Process tickets and ensure the status of open tickets are followed up in a timely manner.
• Provide support after normal working hours when required.

WHO YOU ARE

To be successful, you will have two-three years’ experience in a similar Helpdesk role, be an efficient problem solver and be able to deal with multiple requests at any given time.

Essential requirements:

• 2-3 years’ experience as a Helpdesk Technician
• Experience in corporate environments
• Ability to work outside of normal work hours when required.
• Exposure to Active Directory
• Familiar with Private Circuits, Firewalls, VMWare, SAN, Switches, Routers.
• Good use of initiative
• Efficient problem solver

Desired requirements:

• Relevant IT qualifications.  

THE BENEFITS

This role will pay up to £32k (DOE), in addition to a discretionary bonus. Other benefits include:

• 25 days holiday (exclusive of public holidays)
• Season ticket loan
• Good company pension
• Private medical insurance

 This a really great role with the chance to develop and learn new skills.  We are looking to shortlist this role asap, so apply today.