PPI Case Handler - Redress (Financial Services) - Glasgow

A ‘Big Four’ Financial Services firm is seeking Experienced Case Handlers to join its review team, on a PPI investigation project in Glasgow.

Responsibilities:

• Conduct a thorough investigation into customer cases; managing the process from start to finish, within set deadlines.
• Liaise with customers and third parties.
• Reach a fair outcome for all parties, in line with FCA guidelines.
• Produce final response letters.
• Provide a clear audit trail and final report for each case.

Requirements:

• PPI Case Handling experience within Financial Services in redress.
• Technical working knowledge of the complaint handling process.
• Proactive attitude to resolve cases in a timely manner.
• Passion for customer service.
• Excellent verbal and written communication.
• Investigation and problem solving skills.
• IT and database proficiency.

This is a full time contract until December 2019 (scope for extension), based in Glasgow. 

The working hours are Monday - Friday 09:00-17:30.

Multiple intakes in January 2019.

If you are interested in this opportunity, please send your CV to Diana Duggan Associates.