Customer Services

ONGOING TEMP! A well-known fashion brand is looking for an exceptional and enthusiastic Customer Service Assistant to join their friendly team!

As a Customer Service Assistant, you will be responsible for handling all customer queries that come through the website as well as managing a busy inbox and responding to emails. This is a lovely role for someone who loves providing excellent customer service and can bring great energy to the team! The ideal candidate will be customer focused, a good communicator, and someone who takes pride in their work, to ultimately offer customers an unrivalled shopping experience.

Responsibilities:

•    Responding to customers via email and telephone
•    Approving customer returns and processing refunds
•    Working with multiple back-end systems to manage orders
•    Assisting with company’s operational functions such as stock management, order, and returns
•    Maintaining current product knowledge of all product lines

What we are looking for:

•    Experience working with a successful e-commerce website, ideally in a multi-channel retail environment
•    Customer service experience is essential
•    Excellent communication skills
•    An understanding of CMS, order management systems and fulfilment
•    Ideally educated to A-Level standard
•    Ability to work under pressure and to be patient with customers
•    Polite, thoughtful and friendly attitude