Student Finance Adviser

STUDENT FINANCE ADVISER

We are currently recruiting for a Student Finance Adviser to work within an educational establishment located in Central Manchester. This is an on-going Temporary position paying £10 per hour and is for an immediate start.

Who will you be working for

Our client is a highly successful and well recognised company specialising in training and education for professional qualifications in a range of expert fields. This private organisation has campuses located throughout the UK and is no stranger to global companies and ambitious students. A distinctive, supportive and welcoming culture makes this a highly sought after organisation to work for.

What will you be doing

The core purpose of this role is to maximise cash collection and minimise the risk of bad debt whilst maintaining a good relationship with customers. Supporting and working with other finance and non-finance based teams to ensure the smooth running of our business in line with company policy.

• Provide an effective and innovative phone customer service experience to University students.
• Assists and inform current students regarding policies and requirements for selected finance options.
• Provide proactive, timely, accurate and comprehensive customer service to students.
• Evaluates student accounts to explore solutions that assist students in attaining their educational goals.
• Monitor student account receivables and related financial activity to ensure its adherence with the student selected payment option and company policy.
• Interfaces with other departments within the organization, navigates company's customer information systems and displays a fundamental knowledge of company, services and products to research and respond to customer inquiries.
• Supporting and collaborating frequently with other finance and non-finance based teams to ensure the smooth running of the business in line with company policy.
• Coordinates the resolution of past due balances under established guidelines through direct contact with students.
• Facilitates the processing of any loan partners such as Student Loans Company/Law Loan provider to ensure compliance with established regulations, policies, procedures, guidelines and ethical standards.
• Ensuring all refunds are correctly authorised according to the refund policy and pass to the Finance team to be processed

About you

• Ability to organise and prioritise own and function's workload.
• Strong communicator with good negotiating skills.
• Strong interpersonal skills and a proactive business partner.

• Strong IT skills.
• Customer Relationship skills.
• Target and deadline driven.

What's in it for you

This is a great opportunity to work for a well established educational institution situated in the heart of Manchester. You will be joining a friendly team of professionals and provide support for an organisation who operate with great values at their core. This is an ongoing Temporary position to start urgently and is paying a competitive £10 per hour.

To apply for this position click on the 'Apply' button below.

Have any questions or queries to ask before you apply?

Call or email me, Mehmet Yilmaz, at Gordon Yates.