Airline / Hotel Booking Specialist

  Airline / Hotel Booking Specialist

Abu Dhabi

Competitive 

• Opportunity to work with an industry leader
• Exciting and dymanic working environment for a Customer Service professional

About Our Client

International Crew accommodation specialist who are working in Partnership with a leading UAE based Airline.

Job Description

• Receive inbound inquiries to source hotel, transportation and travel needs of clients, round the clock.
• Ensure Reservations' consistency and execution between multiple systems and channels utilized in the booking process
• Obtain, evaluate, and provide accommodations according to client guideline, requirements and SOPs,
• Effectively utilize all Customer Service tools and technology to process, track and report on all reservations requests that are provided through different channels,
• Professionally respond to all clients and/or vendors and escalate issues, complaints or service disruptions according to procedures,
• Continually update and maintain company database with client transactions
• Provide continual feedback on customer service processes and procedures to improve SOPs and training processes,
• Interact with internal departments,
• Support other duties/projects as needed

The Successful Applicant

• Ability to work in a Contact Center / service desk environment
• Must by confident, self-motivated, detailed oriented, organized and possess the ability to multitask.
• Strong verbal and written communication skills
• Excellent interpersonal and client relationship skills
• Negotiations skills using different channels and methods of communications (phone or electronic)
• Ability to withstand significant pressures driven by volume, pace and challenging interactions
• Embraces change, thinks creativity and has a willingness to learn
• Ability to handle multiple priorities in a high-volume, target-based environment
• Ability to follow complex and dynamic Standard Operating Procedures (SOPs)
• Strong analytical and problem solving skills
• Ability to manage and provide feedback to all types of individuals
• Ability to work both independently and as part of a team
• Proficient with Microsoft Office (Word, Excel, Outlook)
• Proficiency with SABRE (preferred)

What's on Offer

Very competitive salary and opportunities for future growth such as promotions to:

• Sr. Airline Booking Specialist
• Lead Airline Booking Specialist
• Airline Booking Specialist Supervisor

Ref Code: MPSY26825Z